How Batoi Essential Support Works
The Essential Support Plan is designed for customers who need fundamental support as they navigate our products. This plan offers essential help through a combination of self-service resources, an email-based ticketing system, and critical phone support. It’s ideal for small businesses, solo users, or those who don’t require frequent interactions with our support team.
Support Features Breakdown
| Feature | Details |
|---|---|
| Ticketing System | You can submit up to 5 support tickets per month via email or on My Batoi Portal. |
| Response Time | Responses are provided for any support requests raised within 24-48 hours. Critical issues may receive priority handling. |
| Phone Support | Phone support is available for urgent or critical issues only, with a limit of 3 calls per month. This support is available daily from 6 AM GMT to 2 PM GMT. |
| Self-Service Resources | You can access Batoi’s public help articles, FAQs, and community forums. These resources guide common issues and product usage. |
| Remote Desktop Support | Not included in the Essential Plan. Upgrade to Premium or Enterprise product plans to access this service. |
| Video Conferencing | Not available under the Essential Plan. Upgrade to higher tiers for video call support. |
| Support Availability | This support is available daily from 6 AM to 2 PM GMT. |
| Escalation Process | Not included. Escalation is available for Premium and Enterprise customers. |
| Ticketing System |
|---|
| You can submit up to 5 support tickets per month via email or on My Batoi Portal. |
| Response Time |
| Responses are provided for any support requests raised within 24-48 hours. Critical issues may receive priority handling. |
| Phone Support |
| Phone support is available for urgent or critical issues only, with a limit of 3 calls per month. This support is available daily from 6 AM GMT to 2 PM GMT. |
| Self-Service Resources |
| You can access Batoi’s public help articles, FAQs, and community forums. These resources guide common issues and product usage. |
| Remote Desktop Support |
| Not included in the Essential Plan. Upgrade to Premium or Enterprise product plans to access this service. |
| Video Conferencing |
| Not available under the Essential Plan. Upgrade to higher tiers for video call support. |
| Support Availability |
| This support is available daily from 6 AM to 2 PM GMT. |
| Escalation Process |
| Not included. Escalation is available for Premium and Enterprise customers. |
The customer (the users who are registered—as decided by the customer—to interact with the Batoi Support Team) may create an online ticket within their Batoi Account or send an email to Support using their registered email ID. The Batoi Support Team provides quick assistance when an issue is encountered.
For critical issues requiring phone support, our team is available during our business hours to assist with urgent matters. While remote desktop support and video conferencing are not included, customers can access a comprehensive range of self-help resources, including our knowledge base and forums. Please check Batoi Resources.
Who Is This Plan For?
The Essential Support Plan is perfect for small businesses, startups, or individual users who
need occasional assistance but can rely primarily on our extensive self-help materials. It's
best suited for those who do not require constant or complex support interactions.
Upgrade Options
If your business grows or your support needs change, consider upgrading to the Premium or
Enterprise plan of any of our products.
The highest among the plans you will avail
yourself of will have its respective support plan bundled for faster response times, more
comprehensive support, and access to features like remote desktop troubleshooting, video
conferencing, and account managers.
FAQs
You can submit a ticket by emailing our support team. If your request is received from
your registered email address, it will be logged, and you’ll receive a response within
the applicable number of business hours.
Phone support under the Essential Plan is limited to critical issues only. For more
frequent phone support, consider upgrading to Premium or Enterprise.
Our help articles, knowledge base, and forums are available 24/7 through the Batoi Resources Center. These resources provide answers to common
questions and guide you through many tasks.
