Batoi Support Services

Tailored support solutions for every business and subscription plan
Go to Support Dashboard View All Support Plans

How Batoi Support Works

At Batoi, we understand that every business has unique support needs. That’s why we offer a tiered support structure to provide the right level of assistance, whether you’re a small startup or a large enterprise. Our support services are designed to scale with your business and ensure you can access the help you need—when you need it.
Type IV Datacenter
(The above diagram shows how Batoi Support works, including preventive maintenance of the platform.)
Online Ticket and Email Support
The customer (the users who are registered—as decided by the customer—to interact with the Batoi Support Team) may create an online ticket within their Batoi Account or send an email to Support using their registered email ID. The Batoi Support Team provides quick assistance when an issue is encountered.
Remote Desktop Support
Customers benefit from the remote desktop sessions (with Google Chrome Remote Desktop), which ensure hands-on troubleshooting for any technical issues that cannot be resolved via email or phone. This support is available daily from 6 AM GMT to 4 PM GMT.
Video Conferencing
Remote desktop support and video conferencing sessions are available through Whereby or Zoom. These sessions are perfect for product consultations, troubleshooting, or training your team on best practices for using Batoi products. Support is available daily from 6 AM GMT to 4 PM GMT.
Self-Help Resources
Customers can access all support documentation, including exclusive white papers, case studies, and in-depth product (also service and solution) documentation (called Support Documentation). These resources are designed to provide proactive solutions and strategies for effectively using Batoi’s offerings.
Account Manager
Each customer is assigned an account manager as part of the Enterprise Support Plan. The account manager serves as the main point of contact for all support needs, ensuring that your business receives personalized service. They will also proactively assist with product optimization, onboarding, and best practices.
Consultations and Strategy Sessions
Only Enterprise customers receive quarterly or bi-annual strategy sessions with their account manager and support team. These sessions are designed to ensure that your team uses Batoi products to the fullest potential and offer advice on integration, optimization, and new feature adoption.
Prioritization of Problem Resolution and Escalation Matrix
Only Enterprise Plan has this. Click here to learn more about the Batoi Enterprise Support Plan.

Why Choose Batoi Support?

Our tiered support system ensures that every customer receives the needed assistance. Whether you’re a small business needing occasional help or a large enterprise requiring full-scale support, Batoi’s support plans are designed to deliver timely and effective solutions.
Why Choose Batoi Support Infographic

FAQs

The Premium Plan offers faster response times, more tickets per month, and additional services such as remote desktop support and video conferencing, making it ideal for businesses needing more frequent support.

No, phone support is only available with the Premium and Enterprise Support Plans. Premium Support offers limited phone support during business hours.

If you upgrade your product subscription, your support plan will auto-upgrade.

Overview of Support Plans

We offer three support tiers: Essential, Premium, and Enterprise, each with features to match your subscription plan. From essential help resources to full-scale, dedicated support, Batoi has a plan that fits your business requirements.
Essential Support Premium Support Enterprise Support
Ticketing System Up to 5 tickets/month Up to 20 tickets/month Unlimited tickets
Response Time 48 hours 24 hours 6-12 hours
Phone Support Critical issues only, business hours 7 days a week, 6 AM to 2 PM GMT 7 days a week, 6 AM to 4 PM GMT (24/7 for critical issues)
Remote Desktop Support Not included Available by appointment Unlimited remote desktop support
Video Conferencing Not included 1 session/month Unlimited sessions
Account Manager No No Yes
Consultations No No Quarterly strategy sessions
Escalation Matrix No No Full escalation process
Support Hours 7 days a week, 6 AM to 2 PM GMT 7 days a week, 6 AM to 2 PM GMT 7 days a week, 6 AM to 4 PM GMT (24/7 for critical issues)
Learn More Learn More Learn More
Ticketing System
Essential Up to 5 tickets/month
Premium Up to 20 tickets/month
Enterprise Unlimited tickets
Response Time
Essential 48 hours
Premium 24 hours
Enterprise 6-12 hours
Phone Support
Essential Critical issues only, business hours
Premium 7 days a week, 6 AM to 2 PM GMT
Enterprise 7 days a week, 6 AM to 4 PM GMT (24/7 for critical issues)
Remote Desktop Support
Essential Not included
Premium Available by appointment
Enterprise Unlimited remote desktop support
Video Conferencing
Essential Not included
Premium 1 session/month
Enterprise Unlimited sessions
Account Manager
Essential No
Premium No
Enterprise Yes
Consultations
Essential No
Premium No
Enterprise Quarterly strategy sessions
Escalation Matrix
Essential No
Premium No
Enterprise Full escalation process
Support Hours
Essential 7 days a week, 6 AM to 2 PM GMT
Premium 7 days a week, 6 AM to 2 PM GMT
Enterprise 7 days a week, 6 AM to 4 PM GMT (24/7 for critical issues)
Learn More
Go to Support Dashboard Batoi Managed Services

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